I just want to get onto the Internet

How frustrating it is when you're about to check your emails and you can't get online. You phone the Internet supplier at 50p a minute and it still doesn't work.

Don't worry. We know what it's like, we've all been on the other end of the telephone trying to understand what the Internet supplier Technical Support people are talking about and it all seems to just go completely over your head. It's really hard to get your Dialup or Broadband to work properly when you have to contact someone in a call center. You find it hard to explain what's going on and you don't know what it is they are asking of you.

You never seem to speak to the same person who advised you last time, you know the one who told you to try something on your PC to fix the problem, which still didn't work. And when you call back you get completely confused by another Call Center person.

At the end of the day, you just want to gain access to the Internet, you don't want to be messing around with computer settings. And you certainly don't want to feel so alone and frustrated with technical support people you cannot see in person. Well don't worry, because we can help. We can come to your home and do several tests of our own to fix the problem and if this still doesn't solve the issue, then we can speak to the call centre agents who supply your broadband or dialup and speak in the language they understand, so we can quickly get your Internet working as it should.

Broadband
Broadband can breakdown and when it does its hard to know where the problem may be. So it takes a little bit of investigation to get down to the cause of the problem. Thats why we check every aspect of your PC and Broadband settings. We also understand that for new people just starting on Broadband it can seem a bit strange looking at all the different cables and boxes. Where do they go, what do they do. Is it working right. Again at the end of the day you just want to get access to the Internet, you don't need to fully know how it all works as long as it does. And thats where we can help.

Dialup
Dialup problems are commonplace. There can be so many reasons as to why you cannot get access through Dialup. Again it takes some investigation work to discover the problems and to then fix them. With Dialup it could be a problem with the modem, user and dialup details, connection, telephone link and much more. this is why its good to have someone who can quickly check over your PC and fix the problem and get you back online.